Br in Modern Languages; Minor in International Relations

Provided direct support to CEO and held
meetings with Management on operations
planning.
Created and updated documentation.
Monitored and assessed employee
performance.
Managed budget and invoicing.
Lead curriculum updates.

Supervised agents assigned to customers
and partners.
Assisted clients and provided solutions to
potential problems.
Executed customer retention

Executed online research and data collection.
Maintained contact with clients.
Created audiovisual presentations.
Kept track of my tasks and those of my superiors
in documents and support platforms.
Managed schedules, correspondence and
payments.

Provided administrative support.
Managed emails and documentation.
Followed up with clients in both English and
Spanish.
Organized meetings and logistcs.

Customer service for property insurance and vehicle accidents in Spanish and English via phone.
Creation and updating of claims and files.