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Job Duties/Responsibilities
- Assist in daily operations of Gate Card products
- Handle partner requests, coordinate internal responses
- Monitor customer requests, provide summaries
- Raise and manage customer incidents
- Draft/update customer-facing website materials
- Monitor marketing operational issues, track data
- Identify and propose operational process improvements
Requirements
- 3+ years in Payment/Card operations or customer service
- Payments and Fintech experience preferred
- Fluent in English and Mandarin for professional use
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Detail-oriented with high accuracy
- Interest in cryptocurrency
Benefits
- A values-based culture
- Trust in knowledge, vision, autonomy
- Focus on top products and customer satisfaction
