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Job duties/responsibilities
- Provide IT support remotely for UK-based customers
- Deploy and support Microsoft Client/Server and Cloud environments
- Work as part of a remote IT Support Desk covering UK hours
- Handle requests via email and phone, using web-based phone system
- Contribute to documentation and support materials
- Participate in shift rotation, including early, late, and weekend shifts
Requirements
- Comfortably fluent in English
- Currently employed by an MSP in a technical support role
- Minimum of 3 years’ experience providing IT support
- Ability to work from home and in a shift pattern
- Matric certificate (Grade 12) at Higher or Standard grade
- MS-900 and AZ-900 Certifications
- AZ-104 Certification (AZ-103 considered)
Benefits
- Work from home
- Training and development
