Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Marketing and Sales

Sales & Service Representative – Customer Care Center at PNC Full Time

Job duties/responsibilities

  1. Handle customer inquiries.
  2. File disputes for customers.
  3. Assist with online banking questions.
  4. Present product solutions.
  5. Solve customer issues.
  6. Educate clients on products.
  7. Perform customer service activities.
  8. Transition service to sales.
  9. Recommend appropriate solutions.
  10. Maintain high levels of customer satisfaction.

Requirements

  1. High school diploma or GED.
  2. 1+ years of related experience.
  3. Ability to manage multiple priorities.
  4. Effective communication skills.
  5. Tech-savvy.
  6. Customer-focused mindset.
  7. Decision-making skills.
  8. Relationship-building skills.
  9. Knowledge of fraud detection.
  10. No degree required.

Benefits

  1. Medical/prescription drug coverage.
  2. Dental and vision options.
  3. Life insurance for employee and spouse/child.
  4. Short and long-term disability protection.
  5. 401(k) with PNC match.
  6. Pension and stock purchase plans.
  7. Dependent care reimbursement.
  8. Adoption, surrogacy, and doula reimbursement.
  9. Educational assistance.
  10. Paid time off, including holidays and vacation days.

Job Overview