Log In
Sign Up
Responsibilities
- Operating at an advanced technical level to provide expert advice & solutions
- Providing field-based and remote technical support to customers and colleagues
- Carrying out corrective, preventative, installation, and field change order activities
- Diagnosing mechanical, hardware, and software system failures using established procedures
- Determining the most cost-effective repair/solution to minimize customer downtime
- Actively participating in an ongoing rotation with the Field Service Engineer team
- Ensuring first-class service and adherence to Quality & Regulatory standards
Requirements
- HNC (NVQ Level 3) or Degree in Electro-engineering or equivalent highly desirable
- Experienced logical problem solver with ability to work independently
- Experience with corrective and preventative works for Imaging Systems devices desirable
- Ability to process knowledge across multi-modality and diverse product ranges
- Recognize new technologies and adapt to daily challenges
- Deliver high levels of customer service
- Competent in IT/Network diagnosis/system connectivity/Remote service desirable
- Currently living in the South West region, ideally around Bristol or Exeter area
Benefits
- Basic salary plus Company Car
- Access to flexible company benefits, including matched pension contributions
- Philips University available for learning and development opportunities
- 25 days holiday allowance plus bank holidays
- Family-friendly policies with enhanced maternity and paternity schemes
- Philips Employee Shop with discounted Philips products
- Employee Assistance Program with confidential support line and advice
