Trilingual Customer Support Representative (English / Spanish / French Speaker) Full Time

Responsibilities

• Exemplify TreviPay Mission and Values
• Meet or exceed department metrics and SLAs
• De-escalate challenging customers and provide exceptional support
• Route escalated requests to appropriate team members
• Serve as primary contact providing timely, accurate responses
• Provide feedback to improve processes and training
• Welcome and drive change as needed
• Build rapport with internal and external parties
• Proactively address issues such as rejections and disputes
• Complete assigned learning and participate in sessions
• Perform other duties as assigned

Requirements

• Minimum two years of customer support experience
• Motivated with a desire to be in Customer Success
• Organized and self-sufficient with moderate supervision
• Ability to manage challenging customer situations
• Coachable and able to improve performance based on feedback
• Proficient in Outlook, Word, and Excel
• Ability to work both independently and in a team
• Trilingual in Spanish, English, and French (Written & Verbal)

Benefits

• Friendly and caring company culture with teamwork
• Work with skilled people invested in your success
• Remote work with flexible options and paid holidays
• Competitive salary and comprehensive benefits starting day one
• Fun environment promoting creative thinking
• Career development opportunities
• Open-door policy where your voice is heard
• Robust Employee Referral program