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Responsibilities
- Support customers through various communication channels including phone, email, and chat
- Provide accurate information regarding products, services, and orders
- Effectively handle and resolve customer complaints and issues
- Keep detailed records of customer interactions and follow-ups
- Collaborate with other teams to enhance the overall customer experience
- Stay up-to-date on product knowledge and company policies to assist customers effectively
Requirements
- Fluency in Italian and English, both written and spoken
- Prior experience in customer service is preferred
- Strong communication and interpersonal skills
- Excellent problem-solving skills with a proactive mindset
- Able to manage multiple tasks and prioritize effectively
- Detail-oriented with a focus on customer satisfaction
- Proficiency in using computer systems and customer service applications
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus
