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Technology and IT / Writing and Editing

R&D Technical Writer at Abnormal Security Full Time

Abnormal Security is a leader in advanced email threat detection, leveraging artificial intelligence to protect organizations from the most sophisticated cyber attacks. Our mission is to provide comprehensive, intelligent email security solutions that stop business email compromise, phishing, and other complex threats. We are looking for a Technical Documentation Writer who is passionate about cybersecurity and skilled at using AI tools to craft high-quality, customer-facing technical content.

About the Role

As a Technical Documentation Writer at Abnormal Security, you will play a critical role in creating, managing, and enhancing technical documentation that helps our customers understand and use our advanced cybersecurity products. You will leverage AI-powered tools to improve the quality and efficiency of your work, ensuring our documentation is accurate, clear, and effective for both technical and non-technical audiences.

Key Responsibilities

  • Create and Maintain Documentation: Develop detailed and easy-to-understand technical documentation, including user manuals, configuration guides, release notes, API documentation, and troubleshooting guides for Abnormal Security’s cybersecurity products.
  • Leverage AI Tools: Utilize AI-driven tools to automate repetitive tasks, generate initial drafts, and refine technical content to ensure consistency, clarity, and readability for a diverse audience.
  • Cybersecurity Focus: Write technical content that conveys complex cybersecurity concepts such as phishing detection, business email compromise (BEC), threat intelligence, and security operations workflows in a clear and accessible way.
  • Collaborate with Teams: Partner with product managers, engineers, threat analysts, and customer success teams to gather insights about new features and updates, ensuring that all technical documentation is accurate and user-focused.
  • Enhance Customer Experience: Continuously update and improve documentation based on customer feedback, leveraging AI analytics to optimize content for better user engagement and understanding.
  • Ensure Accuracy and Compliance: Ensure that all content is accurate, up-to-date, and complies with industry standards and regulations relevant to cybersecurity (e.g., GDPR, CCPA).
  • Support Product Releases: Maintain version control and ensure that all product-related documentation is updated in alignment with product launches and updates.
  • Contribute to Knowledge Base: Expand Abnormal Security’s knowledge base with new technical content, FAQs, and best practices that empower customers to maximize the use of our cybersecurity products.

Qualifications

  • Education: Bachelor’s degree in Technical Writing, Cybersecurity, Computer Science, Information Technology, or a related field.
  • Experience: 2+ years of experience in technical writing, preferably within the cybersecurity or technology industry.
  • Skills:
    • Familiarity with cybersecurity concepts, especially in areas like email security, phishing, malware detection, and incident response.
    • Experience with AI-based content creation tools (e.g., GPT-based models, automated documentation platforms) to improve efficiency and consistency in technical writing.
    • Strong ability to convey complex technical concepts (cyber threats, security policies, etc.) in a simple and customer-friendly manner.
    • Proficiency in content management systems (CMS) and version control tools like Git.
    • Basic understanding of cybersecurity standards, regulations, and compliance (e.g., GDPR, SOC 2).
    • Knowledge of technical frameworks like REST APIs and some exposure to scripting or programming languages (HTML, Python) is a plus.
  • Problem-Solving: Ability to understand complex cybersecurity technologies and convert them into easy-to-follow documentation for users.
  • Attention to Detail: Strong commitment to producing accurate, clear, and user-focused content.
  • Collaboration: Excellent communication skills and the ability to work cross-functionally in a fast-paced, dynamic environment.

Why Join Abnormal Security?

  • Cutting-Edge Technology: Work at the forefront of AI and cybersecurity, developing documentation for advanced products that protect organizations from the most sophisticated email attacks.
  • Professional Growth: Opportunities to deepen your expertise in both technical writing and cybersecurity, with continuous learning and career development support.
  • Work Flexibility: Enjoy a remote work environment that promotes work-life balance.
  • Competitive Compensation: A comprehensive benefits package, including health, dental, retirement options, and additional perks to enhance your overall well-being.

Job Overview