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Responsibilities:
- Provide inbound customer support.
- Resolve basic technical issues.
- Track and document information in databases.
- Maintain knowledge of client products/services.
- Offer additional products/services.
- Deliver expert customer experiences.
Requirements:
- Fluent in French and English.
- 1+ year of customer service experience.
- High school diploma or GED.
- Quiet, distraction-free work environment.
- Strong computer navigation skills.
- Eagerness to learn new technologies.
- Desktop/laptop and high-speed internet.
Benefits:
- Employee referral bonus opportunities.
- Networking with diverse groups.
- Registered Retirement Savings Plan.
- Paid time off and holidays.
- Medical, dental, and vision insurance.
- Health and wellness programs.
- Mentorship programs.
- Work-from-home convenience.
- Diversity and community support programs.
