Operations Manager, Workforce Planning and Performance at LegitScript in United States Full Time

Responsibilities:

• Develop and implement workforce planning strategies.
• Coordinate analyst schedules and time-off requests.
• Hire, manage, and coach Certification analysts.
• Establish and track KPIs to monitor team effectiveness.
• Implement quality assurance processes to ensure standards.
• Conduct capacity analysis for resource distribution.
• Present performance data and actionable insights.
• Maintain departmental reports and dashboards.
• Manage relationships with outsourced teams.
• Collaborate with internal teams to align operations.

Requirements:

• 1-3 years experience managing people or programs.
• Proven ability to implement quality assurance processes.
• Strong analytical skills in operational data assessment.
• Proficiency in interpreting complex data sets.
• Ability to optimize resource distribution for projects.
• Demonstrated ability to build and manage high-performing teams.
• Excellent communication skills in group and individual settings.
• Experience with tools like Tableau and Databricks.
• Outstanding organizational skills to manage multiple priorities.
• Open to candidates with a 4-year degree or equivalent experience.

Benefits:

• Multiple medical plans with $0 employee premium option.
• 401k with company match and immediate vesting.
• Generous paid time off and 11 paid holidays.
• Comprehensive benefits package including dental and vision.