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Responsibilities:
- Manage large-scale CX projects from start to end.
- Develop and execute CX strategy.
- Enhance customer experience and efficiency.
- Plan resources and manage project risks.
- Lead initiatives to improve customer retention.
- Optimize processes and document SOPs.
- Collaborate with Data Engineering for CX projects.
- Advise management on CX strategies.
Requirements:
- Bachelor’s degree in relevant field.
- 6+ years in operations analysis or project management.
- Strong analytical skills and data tool proficiency.
- Excellent communication and presentation skills.
- Experience with process improvement methods.
- Problem-solving skills; detail-oriented.
- Collaborative and adaptable to fast-paced environments.
Benefits:
- Generous home office budget.
- Cutting-edge tools and technology.
- Health card membership with dependent coverage.
- 3k PHP monthly non-taxable allowance.
- Reward and recognition programs.
- 24 days annual leave.
- Learning and development support.
- Employee Share Option Program.
- Annual Global Gathering for team-building.
