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Responsibilities:
- Become an expert in Tailscale product features.
- Handle customer support requests for the product.
- Work with Customer Success, Sales, and Engineering.
- Collaborate with Engineering to resolve issues.
Requirements:
- 4+ years in a support role within a SaaS company.
- 1+ years of experience with network troubleshooting.
- Strong interpersonal communication skills.
- Excellent written communication abilities.
- Desire to solve customer problems.
Benefits:
- Inclusive and flexible work environment.
- Competitive total compensation package.
- Comprehensive group benefits with no waiting period.
- All-remote work opportunity with travel budget.
- Support for personal and professional development.
- Paid time off and work-life integration.
- Customizable home office setup and equipment.
