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Responsibilities:
- Support patient acquisition and retention.
- Answer inquiries via multiple channels.
- Provide referrals and event registration.
- Document and escalate unresolved issues.
- Maintain productivity levels and call quality.
- Conduct reminder calls for appointments.
Requirements:
- High school diploma or GED.
- Call center experience required.
- 1-3 years in customer service or healthcare.
- Proficient with Windows-based computer systems.
- Strong verbal and written communication skills.
Benefits:
- Medical, dental, vision, and life insurance.
- Paid time off, minimum 12 days per year.
- 401k with 6% employer match.
- 10 paid holidays annually.
- Flexible spending accounts and savings plans.
