End User Support Specialist at Enumerate in United States Full Time

Responsibilities:

• Analyze and maintain end-user systems and applications.
• Troubleshoot and resolve IT issues with end users.
• Manage home and offsite networking setups.
• Track and prioritize support calls in ticketing system.
• Assist with critical support issues to find solutions.
• Document processes and follow established protocols.
• Create functional applications to solve customer needs.
• Advocate for good security practices in IT solutions.

Requirements:

• Ability to communicate with technical and non-technical people.
• Personable, approachable, and passionate about excellence.
• Proactive with strong time management and planning skills.
• Able to meet tight deadlines and work under pressure.
• Degree in a related discipline or 2 years relevant experience.
• 2-3 years in Desktop or Help Desk support role.

Benefits:

• Competitive salary and medical coverage options.
• Dental, vision, life, and disability coverage.
• Paid vacation, holidays, and tuition reimbursement.
• $1,000 employee referral program and 401(k) plan.
• Pet-friendly offices, paid food trucks, company outings.