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Responsibilities:
- Secure 100%+ Net Revenue Retention.
- Use automation tools to support client success.
- Train clients on how to use our software.
- Resolve client concerns and issues.
- Refer upsell and expansion opportunities to sales.
- Monitor client health to prevent churn risk.
- Increase product adoption and client retention.
Requirements:
- 2+ years in B2B SaaS (CSM, support, sales).
- Strong organization and follow-through skills.
- Proficient in data analysis and problem solving.
- Effective in a remote work environment.
- Strong communication and relationship-building skills.
Benefits:
- 100% remote work with no office mandate.
- Paid time off and health care benefits.
- Life insurance and 13th month pay.
- Energetic culture and career growth opportunities.
