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Responsibilities:
- Provide technical support via various channels.
- Manage a queue of complex support tickets.
- Reproduce and resolve customer issues promptly.
- Collaborate across teams to enhance customer success.
Requirements:
- 5-7 years in system administration.
- Strong English communication skills.
- Advanced knowledge of Windows platforms.
- Experience with Active Directory setup.
Benefits:
- Remote-first working environment.
- Supportive and inclusive company culture.
