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Responsibilities:
- Serve as the first point of contact for customers.
- Address customer inquiries, concerns, and feedback.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions in CRM.
- Collaborate with teams to escalate complex issues.
- Identify opportunities for process improvement.
Requirements:
- High school diploma or equivalent required.
- Proven experience in customer service or related field.
- Excellent communication skills, verbal and written.
- Strong problem-solving skills and quick thinking.
- Empathetic and patient with a desire to help.
- Proficiency in customer support software and CRM.
- Ability to multitask and prioritize in fast-paced environments.
- Positive attitude and willingness to exceed expectations.
Benefits:
- Competitive salary and health insurance.
- Flexible work schedule and remote opportunities.
- Ongoing training and professional development.
- Supportive team environment where contributions matter.
