Client Success Manager at Vital in United States Full Time NEW

Responsibilities:

• Promote value on investment strategy to hospital partners.
• Act as the primary contact for assigned health systems.
• Build strong relationships to support growth and renewal.
• Collaborate with executives, leaders, and clinicians.
• Conduct on-site visits up to 50% of the time.
• Foster value-driven utilization of the platform.
• Develop trusted relationships with executive stakeholders.
• Guide partners’ progress against established goals.
• Monitor and optimize product utilization for growth.
• Resolve operational and technical issues promptly.
• Maintain expertise in all Vital products.
• Lead quarterly business reviews and committee meetings.

Requirements:

• Bachelor’s degree required, business or health-related preferred.
• 5+ years in healthcare customer relationship management.
• Strong business acumen and analytical skills.
• Exceptional communication, collaboration, and organizational skills.
• Proactive, self-motivated with a focus on problem-solving.
• Adherence to patient privacy regulations.

Benefits:

• Competitive salary between $115,000 – $122,000.
• Fast-paced, team-oriented environment.
• Opportunities to make a difference in patient care.