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Responsibilities:
- Provide customer and technical support via calls, emails, and chats.
- Gather technical information to resolve complex cases.
- Collaborate with cross-functional teams to meet KPIs.
- Ensure customer satisfaction and secure sensitive information.
Requirements:
- Excellent German and English skills.
- Ability to work collaboratively in a team.
- Independent and proactive work approach.
- Personal laptop (8GB RAM) and stable internet.
Benefits:
- Flexible schedule, Fri-Sun with 2 flexible days.
- Opportunity to work fully remotely.
- Inclusive international work environment.
- Compensation in USD with referral bonuses.
- Paid intensive training and probation period.
