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Responsibilities:
- Deliver best-in-class live chat support.
- Solve technical issues with expert problem-solving.
- Collaborate with Product and Engineering teams.
- Work with Customer Success and Sales teams.
- Educate customers and provide professional insights.
- Suggest improvements for processes and products.
- Proactively address customer needs and concerns.
Requirements:
- Experience in SaaS customer support roles.
- Strong written communication skills.
- High emotional intelligence and rapport-building ability.
- Proven track record in meeting customer support metrics.
- Ability to multitask and handle inquiries simultaneously.
- Critical thinking and problem-solving abilities.
- Empathy and tact in customer interactions.
- SEO and digital marketing knowledge is a plus.
Benefits:
- Fully remote, collaborative work environment.
- Work with a global and passionate team.
- Opportunity to contribute to product growth.
- Flexible working hours with 24/5 support.
