Client Operations Associate at Finexio in United States Full Time NEW

Responsibilities:

• Drive customer success, program management, and training.
• Develop strong knowledge of accounts-payable processes.
• Communicate customer needs to the internal team.
• Understand customer business needs to protect and grow revenue.
• Inform product/sales teams of customer needs and requests.
• Provide creative ideas to address customer challenges.
• Resolve customer inquiries in a timely manner.
• Facilitate document collection for program success.
• Educate customers on best practices and processes.
• Provide product training and documentation to customers.
• Work cross-functionally to resolve inquiries.
• Build strong relationships with the client base.

Requirements:

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Goal-driven and results-oriented.
• Must show empathy and accountability.
• Ability to multi-task and stay organized.
• Collaborative with clients and internal partners.
• Successful time management and prioritization.
• Anticipate client needs and create timely plans.
• Experience with Microsoft Office Suite.
• Bachelor’s degree in business or marketing/communications.

Benefits:

• Competitive salary and stock options.
• Medical, dental, and vision benefits.
• Unlimited vacation policy.
• Quarterly virtual team building and monthly team lunches.
• Fast-paced startup environment with growth opportunities.