• Provided exceptional customer support for users of Uplisting.io, addressing and resolving platform-related issues across technical, product, and general inquiries promptly and efficiently.
• Resolved over 250 support tickets per month, achieving a 98% customer satisfaction rate through Intercom and Linear ticketing, ensuring timely resolution and high customer satisfaction.
• Collaborated effectively with internal teams, including engineering, product, and development, using Slack and Google Meet to streamline communication and problem-solving processes.
• Conducted API debugging and collaborated with engineering teams to resolve technical issues, enhancing platform functionality and user experience.
• Updated FAQ and knowledge base resources, contributing to improved user self-service and reducing support volume by enabling customers to resolve common issues independently.
• Submitted feature requests and feedback based on user interactions, aiding in the continuous improvement and development of Uplisting.io.

• Responded to client inquiries via Zoho Desk, phone, chat, and email, providing timely and accurate assistance to ensure high customer satisfaction.
• Handled an average of 40 client inquiries daily, maintaining a 95% customer satisfaction score.
• Reduced ticket resolution time by 35% by streamlining the support process and implementing a prioritization system.
• Gathered customer feedback and collaborated with Product, Sales, and Operations teams to improve service offerings and enhance customer experience.
• Mentored and managed junior customer support representatives, ensuring their successful integration and career development through effective coaching and guidance.
• Conducted training sessions for over 20 team members, leading to a 20% improvement in team performance.

• Delivered exceptional customer service by promptly addressing inquiries and resolving technical issues related to iOS, ensuring high customer satisfaction.
• Utilized Apple’s knowledge-based articles and community forums to identify and provide solutions to iOS bugs, demonstrating strong problem-solving skills.
• Communicated with an average of 30+ customers daily, ensuring their problems were effectively resolved with empathy, accuracy, and responsiveness.
• Promoted Apple services and products, leading to a 15% increase in 1st and 2nd quarterly Apple Care+ sales, showcasing effective product promotion and sales support.
• Identified and reported 50+ iOS bugs, significantly contributing to software improvements and user experience while collaborating with the software development team.