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Responsibilities:
- Ensure production stability and SLA compliance.
- Drive proactive support and incident prevention.
- Lead team training and operational leadership.
- Report on team performance and manage risks.
- Foster team development and career progression.
- Manage customer relationships and expectations.
- Handle high-severity incidents with urgency.
- Enhance customer experience and communication.
- Act as a Sybrin ambassador, embodying values.
- Ensure continuous learning and technical proficiency.
Requirements:
- Degree or professional qualification.
- 5-8 years relevant experience.
- Proficiency in MS SQL, PostgreSQL, C#, Angular.
- Experience in leadership and risk management.
- Strong analytical, communication, and mentoring skills.
- ITIL 4 Concepts and Fundamentals knowledge.
Benefits:
- Continuous learning opportunities.
- Career progression and team development.
- Engaging and dynamic work environment.
