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Responsibilities:
- Reduce costs and increase service efficiency.
- Own and improve team processes and systems.
- Escalate system issues to IT and support teams.
- Process customer queries with zero errors.
- Ensure timely payment query resolution.
- Engage customers professionally on all platforms.
- Attend to internal and external escalations.
- Meet performance targets for query resolution.
- Develop self-performance and growth.
Requirements:
- Grade 12 or equivalent qualification.
- Degree/diploma (desirable).
- Shona language proficiency (essential).
- 6 months customer service experience.
- Knowledge of money transfer procedures.
- Familiarity with Zendesk and card manager systems.
Benefits:
- Competitive salary and performance rewards.
- Opportunity for professional development.
- Dynamic and inclusive work environment.
- Flexibility in remote work setup.
