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Responsibilities:
- Assist customers via live chat, phone, and email.
- Manage bookings and account queries.
- Troubleshoot equipment issues and resolve them.
- Complete administrative tasks and communicate issues.
- Collaborate with the Ops team for equipment and estate issues.
Requirements:
- Experience in customer service, preferably in call centers.
- Strong customer-first mentality and service principles.
- Prior experience with audio equipment is a plus.
Benefits:
- Free studio hours and 33 days annual leave.
- Paid sick leave, maternity, paternity, and fertility leave.
- Virtual GP, dental cover, and life insurance.
- Cycle to work and nursery benefit schemes.
- Paid leave for pregnancy loss and IVF treatments.
