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Responsibilities:
- Provide 1st-level support for IT inquiries.
- Analyze and resolve software and hardware issues.
- Manage hardware and software lifecycle.
- Document inquiries, issues, and solutions in the ticket system.
- Collaborate with IT teams to solve problems.
- Communicate with service providers for repairs.
Requirements:
- Completed training as an IT specialist or similar.
- Several years of experience in IT support/help desk.
- Fluent in German (C1) and good English (B1).
- Good knowledge of Windows and MS Office.
- Experience with IT service management (e.g., ITIL).
- Strong problem-solving and customer-focused mindset.
Benefits:
- Work remotely up to 120 days per year.
- Access to over 20,000 training offers.
- Health actions and after-work events.
- E-bike or bike leasing options.
- Subsidized job ticket or transport allowance.
- On-site daycare and parent-child offices.
