Customer Service Representative Full Time NEW

The Customer Service Representative will interact with customers to provide information in response to inquiries, resolve complaints, and ensure customer satisfaction. The role involves effective communication and problem-solving skills to manage various customer service issues.

Key Responsibilities:
Respond to customer inquiries: Answer questions via phone, email, chat, or in-person regarding products, services, billing, or general inquiries.
Resolve customer complaints: Investigate and resolve issues or concerns customers have, ensuring resolution to their satisfaction.
Process orders and transactions: Assist customers with placing orders, processing returns, refunds, and exchanges.
Provide product/service information: Educate customers on product features, services, and promotions.
Update customer records: Maintain accurate customer data in the company’s CRM system.
Collaborate with other departments: Work with internal teams such as sales, shipping, or technical support to solve issues or escalate complex cases.
Ensure timely follow-up: Track customer interactions and follow up to ensure issues are resolved.
Handle high volumes of interactions: Efficiently manage a large number of incoming calls, emails, and chats daily.
Maintain company policies: Stay informed on company policies, promotions, and procedures to provide accurate information.
Upsell or cross-sell: Recommend products or services based on customer needs where appropriate.

Required Qualifications:
Education: High school diploma or equivalent (Bachelor’s degree preferred).
Experience: 1-3 years of experience in customer service, call centers, or retail.
Skills:Strong verbal and written communication skills.
Active listening and problem-solving skills.
Ability to handle stressful situations with patience and professionalism.
Proficient in using customer service software, CRMs, and office tools.
Excellent organizational skills and attention to detail.