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Responsibilities:
- Serve as primary contact for customers and therapists.
- Meet customer service expectations consistently.
- Proactively address and resolve issues.
- Report and resolve issues internally with teams.
Requirements:
- Experience in customer service environment.
- Fluent in Hungarian (C2 level) and English.
- Able to cover support channels 2 PM to 8 PM.
- Excellent communication and organizational skills.
- Knowledge of Google Workspace tools.
- Can work as a contractor/freelancer.
Benefits:
- Free psychotherapy sessions on Hedepy.
- Remote-first work model.
- Opportunity to work with an international team.
