Merchant Application Specialist Full Time NEW

Responsibilities:

• Support the Merchant Operations team
• Research, analyze, and document findings
• Influence Merchant Operations team with facts
• Ensure merchant application documentation is complete
• Facilitate communications between partner and processor
• Manage and report escalations for partners and third parties
• Follow internal processes for partner onboarding
• Meet with partners for product activation assistance
• Respond to partner inquiries promptly and accurately
• Ensure documentation is up to date

Requirements:

• Ability to work independently with supervision
• Practical knowledge of applicable work area
• Ability to adapt to new technology/processes
• Highly analytical and data-driven mindset
• Excellent time management and organizational skills
• Self-motivated and calm under pressure
• High attention to detail
• Exceptional customer service via phone, email, meetings
• Bachelor’s degree or equivalent business experience
• 2+ years of related experience
• Preferred: Knowledge of Salesforce, Case Management
• Preferred: Experience in the payment sector

Benefits:

• Hybrid/Remote/On-Site options
• 0-10% travel may be required