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Description:
- Oversee IT & Infrastructure operations, ensuring systems are secure and compliant with company and regulatory policies.
- Monitor and evaluate security measures, providing recommendations to align IT security with infrastructure needs.
- Act as the subject matter expert, guiding the team and organization through technical challenges and improvements.
- Maintain, troubleshoot, and repair IT systems, networks, and infrastructure.
- Install and upgrade hardware and software to meet security protocols.
- Identify and address potential IT issues promptly, ensuring business continuity.
- Conduct audits and maintenance to improve systems, networks, and tools.
- Analyze IT needs, research solutions, and recommend upgrades to meet organizational growth.
- Implement disaster recovery plans and safeguard information assets.
- Develop and maintain tools and trackers for system processes.
- Upskill employees, clients, and stakeholders in using organizational systems and technologies.
- Create and enforce IT policies, including cybersecurity and information security measures.
- Collaborate with People & Culture to ensure data privacy compliance.
- Conduct workshops and training on IT policies and procedures.
- Regularly review and update policies to align with business strategies and regulatory standards.
- Prepare and submit IT-related reports regularly.
- Audit compliance with IT policies and procedures, addressing non-compliance promptly.
- Perform root cause analysis for system issues and recommend improvements.
- Maintain organized reports, audit files, and trackers, analyzing data to identify trends and opportunities for improvement.
Requirements:
- Completed at least 2 years of IT, Computer Science, or any related field; certifications like CompTIA Security+ or CISSP are a plus.
- 2-3 years in IT infrastructure, network management, or security.
- Proficiency in hardware/software installation, system maintenance, and troubleshooting.
- Familiarity with CRM platforms, Google Workspace, and programming languages.
- Strong knowledge of IT security, disaster recovery, and compliance frameworks.
- Analytical mindset with expertise in root cause analysis and issue resolution.
- Good communication skills for reporting, policy creation, and training.
Benefits:
- HMO
- Group Life Insurance Benefit
- Virtual Credit Card
- Paid Leaves
- Government Benefits
- Other exciting benefits to be discussed
- 13th month salary
- Overtime pay
- Night Differential
