Technical Support Manager (all genders) – Minerals for Refractory Producers – EMEA Full Time

Description:

• Support technically all commercial activities pre and post sales.
• Sell existing products and solutions from a technical standpoint.
• Support innovation activities.
• Provide technical support to customers.
• Investigate customer complaints.
• Perform product benchmarking.
• Engage in technical lobbying towards market stakeholders.
• Participate in client discussions on identified opportunities by the Sales Manager.
• Work closely with the sales manager to support the development process of the customer along the opportunity process until final application.
• Lead trial management and qualification process at customers.
• Identify technical opportunities with existing products to optimise value proposition.
• Identify the right opportunities for organic growth through technical discussions.
• Act as project manager for large technical development projects in collaboration with the R&D teams.
• Perform benchmarking analysis of Imerys and competitors’ products, alternative technologies, and new commercial products from customers.
• Identify unmet technical needs of customers and potential new products/solutions.
• Translate performance requirements into product specification requirements.
• Lead trial management at the customer site and supervise trials at Imerys plant on new products.
• Act as technical ambassador (customer technical training, participation in external knowledge sharing, fairs & conferences, standardisation committee, etc.).

Requirements:

• Master’s Degree in Engineering in Material Science, Ceramics, Mineral Chemistry.
• Several years of job experience.
• Strong competencies and experience in Technical support and/or Customer application management.
• Market knowledge for Refractory/High-Temperature applications in various industries.
• Technical background on Refractory Minerals: Aluminosilicates, Fused Minerals, Calcium Aluminate specialty binders, Magnesia.
• Good communication skills with customers and technical committees.
• Flexibility, resilience, pro-activity, autonomy, and motivation.
• Entrepreneurial mentality.
• Salesforce knowledge is an advantage.
• Fluent in German (technical and commercial).
• Willing to travel (up to 60%).

Benefits:

• Flexible working hours.
• International working environment.
• Regular business trips.