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Description:
- You will be responsible for training the end user community on the content and data from Janes they have available.
- Developing and maintaining an engaged user community by understanding workflows and requirements, handling requests, comments or concerns.
- You will work with the Sales team to identify and seek to capture any new business opportunities.
- You will undertake end user community surveys and socialise feedback within Janes, following up on actions where required to ensue training meets and enhances their expectations of Janes.
- You will support the testing of new products and development of existing products.
- Lead the development and implementation of user community engagement strategies, including case studies and scenario modelling for sharing best practice.
- You will work with Marketing to develop user promotions and support client engagement initiatives.
Requirements:
- Considerable experience in a data service provider and/or within the Aerospace and Defence and military sectors.
- Proven track record in an independent working environment.
- Excellent communication and presentation skills both virtually and in person.
- Proven administrative skills including working remotely and coordination with multiple teams for problem solving.
- Former military employee (preferable).
- IT experience/competency working with online toolsets.
Benefits:
- Superannuation
- Statutory Leave Entitlements
- Personal / Carer’s Leave
- Variable Compensation
