Security Support Engineer Full Time

Description:

• Proactively monitor security alerts and incidents, ensuring prompt response and mitigation.
• Prioritize and escalate incidents based on severity, following established incident triage processes.
• Act as the main point of contact between Coro’s clients and the Development team.
• Engage directly with customers and deliver tier 2 technical support services to Coro’s clientele.
• Investigate and analyze security events, identifying indicators of compromise and assessing their impact.
• Provide well-informed recommendations for resolution, taking into account the immediate containment and short-term resolution of incidents.
• Collaborate closely with clients to understand their technical issues, and security needs, address concerns, and ensure the effective implementation of security solutions.
• Contribute to continuous improvement initiatives to enhance the organization’s overall security posture.
• Communicate complex security concepts in a clear and understandable manner, fostering effective communication within the team and with clients.
• Engage in collaborative efforts within the security team and with other cross-functional teams to drive technical collaboration and enhance overall team expertise.

Requirements:

• 5+ years of hands-on technical support experience in Network Security Engineering and/or Systems Engineering roles.
• Bachelor’s Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years of customer-facing support experience, supporting external customers.
• Substantial experience in Security Incident Response, including proficiency in SOC, Malware Analysis, threat analytics, Windows server, endpoint security, etc.
• Cloud experience with a focus on AWS cloud provider, including cloud security, and networking.
• Proficient in Windows PowerShell scripting and experience in Python, Java, or similar programming languages.
• Experience in MacOS administration.
• Strong understanding of firewalls, VPNs (IPSEC Tunnels), networking, intrusion detection/prevention systems, and antivirus software.
• Proven customer service skills supporting external customers.
• Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders.
• Excellent documentation skills and ability to translate complex technical processes into user-friendly guides.

Benefits:

• Unlimited vacation days, Sick Days, and 10 Paid Holidays.
• Robust benefits package includes medical, dental, vision (80-90% company paid), HSA with contribution, FSA, 401k with company match, company paid STD & LTD, company paid life & AD&D, pet insurance and Paytient.
• World-class product.