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Description:
- Provide technical support to our customers.
- Maintain high customer satisfaction while managing operational expectations.
- Become a product expert and maintain a deep understanding of product functionality.
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Identify trends in support requests to help create long-term solutions.
Requirements:
- Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role.
- Ability to navigate comfortably in Linux, Windows, and MacOS.
- Good knowledge of working with ticketing systems.
- Basic knowledge of SQL (PostgreSQL).
- Basic knowledge of servers.
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English.
- Strong interpersonal skills and ability to work with customers & cross-functional teams.
- Has strong reading comprehension and attention to detail.
- Has customer service experience and familiarity with ticketing systems or other written customer interactions.
- Ability to translate intricate technical details to simple, understandable terms.
Benefits:
- This is a remote job. Work from anywhere!
- We’re a global, distributed team looking for the finest talent. We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
- Competitive salary with a focus on a global market.
- Career-growth opportunities.
- Flexible Time Off and Paid Time Off benefits.
- Ongoing training and development opportunities.
