Technical Customer Service Associate, Buy With Prime Merchant Support Full Time

Summary:

• We’re in search of a Technical Customer Support Associate to join the Buy with Prime team, a critical component of our company’s future.
• This customer-facing position entails overseeing chat, email, and phone interactions to provide exemplary customer support.
• It represents a career-defining opportunity to influence the future and establish exceptional customer service standards.

Responsibilities:

• Proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.
• Educate customers on product features and troubleshooting related to the e-commerce space.
• Provide prompt, efficient, detailed, customer-oriented service to customers.
• Work with partner teams to drive resolution of issues for customers.
• Provide support in ambiguous environments.
• Handle customer contacts through phone, chat, and email.
• Work with customer support peers around the globe to ensure a consistent and high-quality level of support.
• Act as the Voice of the Customer, reporting and acting on observed areas for improvement.
• Ensure internal knowledge content is updated.
• Be passionate about the use of technology to deliver bar-raising customer experiences.

Requirements:

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• 2+ years of Customer Service experience (email, phone, or chat support).
• Familiarity with relevant software, hardware, and technical processes (e-commerce, HTML/JavaScript/SQL, AWS services, Microsoft Office).
• Proven English verbal and written fluency skills.
• Ability to collaborate with internal teams, including developers, product managers, and other support teams, to address complex technical problems.
• Willingness to learn and adapt to new technologies, products, or services as they are introduced.
• Strong organizational skills and the ability to manage time effectively, balancing multiple customer inquiries and tasks simultaneously.
• Proficient in documenting customer interactions, issues, and resolutions for future reference and continuous improvement.

Benefits:

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, support is available.