Pre-Sales Consultant, South Africa Full Time

Summary:

BioCatch, a leader in Behavioral Biometrics, uses machine learning to protect online users, serving 32 of the world’s top 100 banks. Based in South Africa, the Pre-Sales Consultant role supports sales by leveraging technical expertise in fraud prevention, aiming to enhance customer trust and digital transformation in financial services.

Responsibilities:

• Undertake detailed discovery with customers, to truly uncover their needs and the associated drivers, dependencies, and challenges.
• Deliver presentations, customized demos, working sessions and scoping meetings to technically qualify deals.
• Collaborate with customer solution architects to design and document solutions with customer buy-in.
• Offer expert guidance on integrating BioCatch into customer decision-making processes.
• Proactively scope and document the technical solution and project plan required to address prospective customer requirements.
• Coordinate with internal teams to validate the technical and commercial feasibility of solutions.
• Secure commitments from the customer’s technical staff to ensure the deal meets the technical requirements to close.
• Define Proof of Concepts with clear success criteria and ensure conversion by guiding the delivery team to meet the objectives.
• Contribute strategic insights to business case development.
• Lead the response to RFIs and RFPs with compelling, detailed answers.
• Work with customer InfoSec and BioCatch technical team to successfully answer security questionnaires.
• Interact regularly with customers (both internal and external) to provide thought leadership, business expertise and guidance to the organization.
• Attend conferences for speaking engagements, increase BioCatch profile, gather leads and to build personal brand.
• Stay up to date with emerging fraud and financial crime MOs, industry trends, regulations, and mechanisms to combat these within the industry.
• Maintain market awareness and contribute to competitor intelligence gathering.
• Build strong relationships with clients and be seen as a trusted advisor on fraud and financial crime risk solutions.

Requirements:

• English (Fluent).
• Must currently reside in South Africa and have necessary permits to work.
• 5 years of pre-sales consulting experience in the fraud, financial crime or related technology space working with top tier banks or 5+ years’ experience working at a senior level in a fraud management position at a large bank.
• A passion to work with innovative technology and an entrepreneurial attitude to develop a career with a fast growing start up.
• Preferred experience in enterprise architectures and AI solutions.
• Deep understanding of the fraud prevention, AML and financial crime landscape.
• General understanding of security frameworks.
• Good technical awareness to aid sales discussions, ideally including an understanding of items such as operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON), database technologies & storage, API integrations, HTML, JavaScript, SDKs, SPA development.
• Basic understanding of analytical techniques and constraints of statistical modeling and Machine Learning algorithms.
• Outstanding oral and written communication skills; effectively communicate technical concepts to both technical and non-technical audiences.
• Strong presentation skills and required to create custom market-facing presentations.
• Highly proficient analytical and problem-solving skills to uncover the customer need/challenge using probing questions, draw valid conclusions and identify risks, whilst defining an appropriate solution.
• Travel required 25%-60% of the time within South Africa.