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Summary:
MobilityWorks is dedicated to providing wheelchair-accessible vehicles to the disabled community. The Rental Client Care Center Representative role is essential for managing rental appointments, customer inquiries, and supporting the transportation and preparation of rental vehicles. The role offers remote work with a great work-life balance and competitive pay.
Responsibilities:
- Manage inbound and outbound rental appointments, internet leads, and internally generated customer opportunities.
- Answer incoming calls from the queue in a professional and courteous manner.
- Work with the National Rental Manager to arrange transport of rental vehicles.
- Schedule vehicle preparation (washing, vacuuming, equipment checks) for rentals.
- Collaborate with sales and service departments to schedule vehicle preparations.
- Communicate with locations about upcoming reservations.
- Assist in analyzing needs based on wait lists and vehicle utilization.
Requirements:
- At least 2-3 years of rental experience preferred.
- Experience in a high-demand, high-call-volume setting.
- Highly effective communication skills with a compelling phone presence.
- Strong customer service mentality.
- Proficient with Customer Relationship Management software and integrated phone systems.
- Bilingual in English/Spanish preferred.
Benefits:
- 401(k) matching.
- Dental insurance.
- Disability insurance.
- Employee assistance program.
- Flexible spending account.
- Health insurance.
- Paid holidays.
- Competitive compensation packages.
- Tuition reimbursement program.
- Employee wellness program.
- Life and disability insurance.
