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Summary:
AGWEEK, part of Forum Communications Company, delivers award-winning ag news across the Upper Midwest since 1985. Forum Communications, a 5th-generation family-owned media company, operates 20+ publications, reaching over 5 million readers monthly. This fully remote Customer Care Associate role supports advertising teams and offers growth opportunities within a trusted, innovative media organization based in Fargo, ND.
Responsibilities:
- Support Advertising Directors and Multimedia Account Managers who are selling marketing solutions to local advertisers by doing data entry, gathering ad information/materials, and sending proofs to clients.
- Provide support documentation for print and online advertising options customized to each client.
- Provide demographic display marketing and other digital solution reports and supporting data.
- Assist with special sections, exports, house ads, inserts, and special projects as necessary.
Requirements:
- Excellent written and verbal communication skills.
- Ability to handle multiple projects at once as well as be willing to work on new projects, with ability to work well under multiple deadlines.
- Proficiency with computers, with strong attention to detail and a high level of accuracy.
- A basic understanding of print and online advertising products is desirable.
- Excellent customer service skills are required.
Benefits:
- Health, dental, and vision packages.
- Company paid short term disability and life insurance coverage.
- Critical illness, accident, and hospital indemnity coverage options.
- Paid maternity and parental leave.
- Retirement benefits.
- Generous PTO and paid volunteer hours.
