Customer Service Representative (Nights & Weekends) Part Time

Summary:

Happy Health, an Austin-based biotech company with $60M in funding, focuses on at-home diagnostics and remote patient monitoring with its FDA-grade Happy Ring. This part-time, fully remote Customer Service Representative role supports patients during nights and weekends, aiding a mission-driven team in revolutionizing AI-based healthcare.

Responsibilities:

• Engage with patients and research participants primarily via chat, email, and messaging platforms.
• Phone support will be done as needed.
• Provide empathetic, clear, and timely responses to inquiries.
• Assist patients with troubleshooting issues related to our product or services.
• Document customer interactions and escalate complex cases as needed.
• Collaborate with internal teams to ensure patients receive the highest level of care and support.
• Gather feedback from patients to help improve our digital support experience.
• Uphold company policies and best practices while assisting patients.
• Monitor and report any technical issues or trends in patient concerns.
• Assist with tracking and coordinating inventory, including patient device logistics.
• Maintain accurate and thorough documentation of patient interactions.

Requirements:

• 3+ years of experience in customer support, healthcare support, or digital communication-based roles.
• Strong written communication skills with the ability to convey empathy and clarity in messages.
• Tech-savvy and able to navigate multiple systems efficiently.
• Detail-oriented with excellent problem-solving skills.
• Comfortable working independently during evening and weekend hours.
• Experience working with patients in a healthcare, pharmaceutical, or remote patient monitoring (RPM) setting.
• Familiarity with customer support software (e.g., Zendesk, Salesforce) and internal documentation tools (e.g., Atlassian products).
• Experience working in a technology startup environment.

Benefits:

• Fully remote with flexible shifts (nights and weekends).
• Make a meaningful impact by supporting patients.
• Be part of a mission-driven company focused on customer experience and innovation.
• Opportunity to grow within a supportive and collaborative team.
• Access to development resources including e-learning courses, training programs, and support from our team of helpful industry experts.