Customer Success – Customer Care Specialist Full Time

Summary:

Eptura, a global tech leader, connects people, workplaces, and assets for 25 million users across 115 countries. The fully remote Customer Success – Customer Care Specialist role supports customers in the Renewals Team, aiding top brands (45% of Fortune 500) with innovative worktech solutions.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally.
• Handle invoicing and billing questions, ensuring accuracy and timeliness.
• Manage renewals and contract updates, keeping customers informed and engaged.
• Document customer interactions and maintain detailed records.
• Collaborate with other departments to ensure comprehensive customer support.
• Identify and escalate complex issues to higher-level support when necessary.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Provide exceptional service by understanding the customer’s needs and offering relevant solutions.

Requirements:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable using computer systems and customer support software.
• Team player with a positive attitude and a willingness to learn.
• High school diploma or equivalent; additional education or relevant experience is a plus.
• Previous customer service experience is advantageous but not required.

Benefits:

• Health, Dental, Vision & Pet Insurance.
• Dependent, Spousal and Domestic Partner coverage available.
• Up to $1000 Company HSA Contribution.
• Medical, Dependent Care and Limited FSA Accounts.
• Income Protection and Replacement – 100% Company Paid.
• Short Term Disability.
• Long Term Disability.
• Life Insurance.
• Employee Assistance Program.
• Flexible PTO.
• 401K with company match.