Call Center Specialist-Remote in VA Full Time

Summary:

Pulmonary Associates of Richmond, Inc. (PAR), serving Richmond since 1974, specializes in pulmonary medicine, sleep disorders, and research. The remote Call Center Specialist role in Virginia is the first point of contact, delivering excellent customer service to patients and the community.

Responsibilities:

• Answer incoming calls promptly and while demonstrating excellent customer service skills.
• Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
• Schedule patient appointments for pulmonary and sleep.
• Obtain and enter accurate demographic information into Allscripts.
• Schedule appointment according to current policies.
• Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
• Disseminate patient questions and refills requests via EMR to the MA/provider.
• Provide basic information, guidance, and instructions to callers.
• Distribute consultations and enter MD Coder.
• Complete appointment requests are made online.
• Gather patient records for local hospital systems (Bon Secours and HCA).
• Assist with patient rescheduling as needed.
• Assist with EMR indexing of incoming documents when/if needed.
• Assist with EMR output queue when/if needed.
• Assist with scheduling faxed and electronic new patient referrals.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor, or member of Administration.

Requirements:

• Education: High School Diploma or equivalent.
• Experience: One year experience in a call center environment and / or in a medical practice is preferred.
• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Benefits:

• 401(k).
• Dental insurance.
• Employee assistance program.
• Employee discount.
• Flexible spending accounts.
• Employee referral program.
• Health insurance.
• Critical Illness.
• Life insurance.
• Paid time off.
• Retirement plan.
• Vision insurance.
• WEEKLY PAY and more!