Customer Solutions Specialist (Remote) 8:30 AM – 5 PM PST/PDT Full Time

Summary:

WebstaurantStore, a premier online source for restaurant equipment and supplies, offers a remote Customer Solutions Specialist role in Dayton, NV. This position supports foodservice professionals with a focus on efficiency and profitability, fostering a connected team culture.

Responsibilities:

• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model.
• Ensure that customers always have the most complete and up-to-date information about the status of their orders.
• Switch tasks as needed based on the current needs of the department.
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company.
• Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution.
• Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities.
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company.
• Be flexible and adapt to change as we continue to grow as a company.
• Regularly connect via video for one-on-one meetings as well as team meetings.
• Continue to invest in your own learning and training to enhance your abilities in the role.
• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales.

Requirements:

• At least 1 year of customer-facing experience or a college degree required.
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required.
• Excellent verbal and written communication skills; conversational fluency in English required.
• 40 Words Per Minute (WPM) typing speed required.
• Consistent 75mbps download/10mbps upload internet speeds are required.
• The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period.
• The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period.
• College degree preferred.
• Ability to communicate via phone, chat, and e-mail in a fast-paced environment.
• Ability to manage multiple priorities and tasks at one time.
• Ability to understand and adapt to a of variety of personalities and communication styles both inside and outside of the company.
• Ability to work on a team and independently.
• Ability to follow through and meet deadlines.
• Demonstrated ability to think critically and solve complex problems efficiently and effectively.
• An internal drive to succeed and a desire to learn and grow.
• A concern for helping others and doing the right thing by them.
• Innovation and the ability to challenge the status quo.
• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fin manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Benefits:

• Medical.
• Vision.
• Dental.
• PTO.
• Paid Maternity Leave.
• Paid Parental Leave.
• Life Insurance.
• Disability.
• Dependent Care FSA.
• 401(k) matching.
• Employee Assistance Program.
• Wellness Incentives.
• Company Discounts.
• AT&T & Verizon Discount.
• Bonus Opportunities.
• On-Site Fitness Centers (Available at HQ Locations Only).
• Dog-friendly Offices (Available at HQ Locations Only).