Log In
Sign Up
Summary:
Placer.ai, a fast-growing tech firm with a $100M ARR “Centaur” status in 2024 and a $1B “Unicorn” valuation in 2022, offers the Customer Success Manager role. This A.I.-based SaaS platform provides market visibility for decision-makers, serving over 4,000 customers, including Fortune 500 companies, with a privacy-first approach.
Responsibilities:
- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers.
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources.
- Engage actively in client discussions to position the value of our solution.
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap.
Requirements:
- Bachelor’s degree.
- History working at a within commercial real estate.
- Deep understanding of the Customer Success function.
- Industry experience as referenced in the Summary section is required.
- Incredible precision, attention to detail, and organization skills.
- 5+ years of Customer Success experience.
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions.
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization.
- Experience working with cross-functional teams and projects.
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment.
- Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention (Advantages).
Benefits:
- Medical, dental and vision coverage.
- Flexible time off.
- 401K.
- Equity awards for certain roles.
