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Blessing Khanyeza Consultant
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Not rated yet
South Africa- Durban
About Me
I am contacting you regards to your advertisement for the Customer Service Advisor position. I have 3 years experience in Customer Service Call Centre and also have 1 year in working from home due to Covid19. My interest in this position stems from my belief that I have the right combination of communication skills and high levels of organization that make me a good candidate. I consider myself to be a dedicated and dependable worker who possesses excellent verbal and writing communication skills. The different departments (sales, customer services and retention) which I have worked on, has allowed me to gain experience of how a client should be approached, how to handle difficult clients, how to think on my feet and how to make a client feel valued To date I feel my strongest abilities are increasing and maintaining a positive work environment.
Portfolio
Education
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Matric at Wyebank Secondary School
2015Analytical Techniques Business Communication Business Information System Business Practice Entrepreneurship Digital Citizenship Programming Logic and Design Introduction to Personal Computing Programming Intermediate
Experience
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Sales and Customer Service representive
07 Oct 2018 – 01 Nov 2021I have worked at cci for more than 3 years. I have work experience in dealing with international market such as USA and Australia.
In Nature Bounty Customer Service and Sales
Under USA market. I used to be checking customers’ orders and upselling various products, which will work with what the customer has ordered.
In Australia I used to for Foxtel TV and Broadband.
I would work to re-sell the Features and benefits of the product to leaving clients because of multiple reasons and would also work to resolve technical support with equipment which the client might be having remotely. -
Customer Service Associate
01 Aug 2022 – 01 Sep 2023As an Amazon Customer Rep, I had the responsibility of a very clear purpose to prevent issues, solve queries, and delight our customers. I was the first point of contact for our North American and UK customers by answering their requests through phone, chat and/or email this included everything from order and product questions to payment matters and website guidance. As a Customer Service Rep we use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
