Access Counselor (Remote) – Bilingual Spanish Speaking Full Time

Summary:

• Brave Health is on a mission to expand access to high-quality, affordable care for behavioral health conditions using telehealth services.
• The company is looking for a full-time Access Counselor to join their team and work remotely, providing patient engagement and administrative support.
• The role involves working a 10am-7pm ET (9am-6am CT) shift.
• All necessary equipment will be provided to the successful candidate.
• The role focuses on assisting patients with scheduling appointments, answering inquiries, and maintaining patient confidentiality.

Responsibilities:

• Answer incoming calls and SMS messages from patients and clinicians.
• Assist in fielding voicemails and emails.
• Register and maintain accurate and complete patient charts by obtaining, documenting, and updating demographic and insurance information.
• Schedule patient appointments for new patient BPS assessments, medication management, and intake information.
• Verify patient insurance to confirm eligibility for Brave Health services.
• Assist patients with minor questions and troubleshooting to ensure seamless virtual care delivery.
• Provide administrative support throughout the patient journey when needed.
• Resolve problems and fulfill caller requests by clarifying desired information, researching alternative solutions, and implementing solutions.
• Coordinate with other departments or teams as needed.
• Support the outreach team with patient outreach under the direction of supervisors.
• Perform other duties as assigned.

Requirements:

• 1-3+ years in a full-time, patient-facing role in a healthcare setting; call center experience preferred.
• Experience with patient accounts in a healthcare setting.
• Ability to communicate and interact appropriately with patients and staff both verbally and in writing.
• Excellent customer service skills.
• Strong attention to detail.
• Ability to maintain a calm and professional demeanor during all interactions.
• Comfortable with shifting demands.
• Knowledge of Google and electronic health record systems.
• Spanish-speaking required (must be fluent in both English and Spanish).
• Eligibility to work in the United States.

Benefits:

• 100% remote work-from-home position.
• All equipment provided.
• Full-time position with a 10am-7pm ET (9am-6am CT) schedule.
• Opportunity to work with a diverse team that serves a diverse patient population.
• Equal opportunity employer with encouragement for applicants from all backgrounds.