Account Executive – Onboarding Experience & Project Implementation Full Time

Summary:

• The Account Executive – Onboarding Experience & Project Implementation bridges client relationship management with project implementation, ensuring seamless onboarding, efficient project execution, and alignment with company strategies.
• The role requires strong communication skills, project management expertise, and the ability to collaborate across departments to deliver exceptional outcomes for property owners and stakeholders.

Responsibilities:

• Serve as an owner advocate, fostering strong relationships through proactive communication regarding investment performance, policy updates, and operational changes.
• Lead the onboarding journey for newly acquired properties, collaborating with relevant teams to ensure timely and successful launches.
• Manage owner-related projects, including home upgrades, offboarding, and transitions, ensuring alignment with company priorities and budgets.
• Oversee communications across internal and external stakeholders, ensuring timely, accurate, and professional responses via phone, email, and messaging platforms.
• Monitor project progress using project management tools, ensuring deadlines and deliverables are met.
• Provide strategic guidance and feedback to owners and team members, balancing the interests of multiple stakeholders.
• Optimize department processes to enhance efficiency and owner satisfaction.
• Address concerns in profit and loss reports during owner meetings and collaborate with internal teams to provide solutions.
• Develop presentations and reports to communicate project statuses and achievements.
• Conduct and lead project meetings, facilitating cross-departmental collaboration for successful project implementation.
• Stay aware of company goals and strategies to ensure projects align with business priorities.
• Facilitate and encourage collaboration across departments to ensure projects are completed successfully.
• Optimize project deliverables, schedule, and budgeting.
• Perform other duties as requested.

Requirements:

• Education: Bachelor’s degree in Business Administration, Project Management, Marketing, Communications, or a related field.
• Experience: 3+ years in client relationship management, project management, or related roles. Renovation/construction project management experience preferred.
• Proficiency in project management tools, Google Workspace, and Microsoft Office.
• Strong proficiency in English in professional settings.
• Soft Skills:
  • Excellent verbal and written communication skills.
  • Ability to multitask and adapt in a fast-paced environment.
  • Strategic thinker with problem-solving and analytical skills.
  • High attention to detail, sound judgment, and ethical business practices.
  • Strong time management and organizational abilities.
  • Demonstrated ability to lead and influence teams effectively.

Tagged as: Client Relationship Management, Project Management, Sales, South Africa, Stakeholder Management