Account Manager at OpenProject Full Time NEW

Responsibilities

• Maintain regular contact with existing clients.
• Provide training, onboarding, and support.
• Upsell and renew plans via phone and written communication.
• Deliver training and consulting sessions in German and English.
• Schedule and conduct tailored demo sessions for clients.
• Ensure timely renewals and promote additional services.
• Identify solutions to meet individual customer needs.
• Provide feedback to product, marketing, and sales teams.
• Document common use cases to assist customers.

Requirements

• Fluent in both English and German.
• Previous experience in customer success or sales.
• Familiarity with CRM systems and data management tools.
• Strong communication skills with an empathetic approach.
• Genuine interest in open source software and its community.
• Proficiency in French or Spanish is a plus.
• Experience with OpenProject is advantageous.

Benefits

• Experience the best of startup and established company environments.
• Make a real difference in client success and satisfaction.
• Work closely with a team that values learning and knowledge sharing.
• Engage with a diverse range of global clients.