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Summary:
- At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. An Account Manager serves as the primary liaison between Flores and the client. This position manages the client and participant relationship for an assigned number of groups which tend to see higher participation and utilize more of the services provided by Flores. This position is responsible for complete client satisfaction for services delivered. The Account Manager reports to their Team Leader and Director of Account Management.
Responsibilities:
- Utilize and articulate necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA administration, COBRA, and Direct Reimbursement models to address client/participant questions and inquiries.
- Serve as the primary contact for multiple clients, field higher level phone calls throughout the day regarding the benefits Flores offers, address requests and answer questions or requests participants may have in a timely manner.
- Manage daily participant account data including exception reports, status changes, claims outside of enrollment and other client/participant reporting.
- Complete and be accountable for daily tasks such as claims adjudication, audit procedures and account reconciliation on both an individual and corporate level.
- Provide a high level of customer service to assigned clients and all participants by creating a positive relationship with both parties.
- Prepare for and execute seasonal activities such as re-enrollment and non-discrimination testing.
- Research technical and legal questions posed by clients using internal resources and outside legal resources retained by the firm.
- Facilitate new client implementation and assist in adding additional lines of services to pre-existing groups.
- Act as a resource for Associate Account Managers, and other Account Managers within the department.
- Perform other duties as assigned.
- Maintain quality work that exemplifies and promotes Flores’ core values.
Requirements:
- An individual that understands the value of providing a high level of customer service.
- Two to four years related account management work experience. Experience in benefits management highly preferred.
- Preferred associate or bachelor’s degree but not required.
- A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
- Able to confidently use independent judgment and expertise to manage groups.
- Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
- An internally motivated individual looking to grow personally and professionally.
- A qualified candidate who possesses above average analytical and problem-solving skills.
- Able to perform this job successfully and grow into managing significant client relationships.
Benefits:
- Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
- Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday – Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
- Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.
