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Summary:
- Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf.
- Syndigo is the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across various industries.
- Syndigo serves more than 50,000 global users across 12,000+ global brands with over 1,750 global retailers.
- The Account Manager, SMB is responsible for managing client relationships, growth strategy, and overall value delivery to a set of named accounts.
Responsibilities:
- Maintain and form new relationships with buyers at small to mid-market brands.
- Focus on customer experience and value realization with Syndigo.
- Manage the full sales cycle for renewals, upsell, and cross-sell opportunities.
- Lead strategic contract negotiations aligned with client needs while meeting growth targets.
- Dedicate time to learning and skill growth to meet KPIs and develop as a sales professional.
- Leverage the Syndigo tech stack for data-driven decisions, document customer communication, prioritize territory, and forecast revenue.
- Diagnose and engage higher-risk customers, leveraging internal resources to direct a resolution strategy.
- Navigate Syndigo’s solutions, ensuring the appropriate solution is proposed to meet client needs.
- Problem-solve with customers and guide them through complex product information and syndication processes.
Requirements:
- 1 – 3 years sales experience, ideally B2B and in the technology space.
- Motivation to learn, problem-solve, and develop skills in tech sales.
- Familiarity with the fundamentals of sales and customer service.
- Strong relationship-building, listening, and interpersonal skills.
- Comfort with using technology in daily workflows and decision-making.
- Strong organization and time management skills.
- Ability to write and speak clearly and professionally.
- Experience in SaaS, managed services, and analytics is a major plus.
- Experience doing business with consumer brands and/or retailers is a plus.
- Previous training in a sales methodology is a major plus.
- Experience using Salesforce is a major plus.
- Bachelor’s Degree or equivalent experience required.
Benefits:
- Competitive health insurance benefits for full-time U.S. employees.
- Paid time off (PTO) and volunteer time off.
- Employer-paid short- and long-term disability.
- Parental and adoption leave.
- 401(k) retirement plan.
- Tuition reimbursement.
