Account Manager Team Lead Full Time

Summary:

• The Account Manager Team Lead is responsible for overseeing a team of Account Managers, ensuring the delivery of exceptional customer service, driving client satisfaction, and achieving revenue growth targets.
• This role combines strategic leadership with hands-on account management, focusing on mentoring the team, optimizing processes, and building strong client relationships.

Responsibilities:

• Supervise, mentor, and coach a team of Account Managers, fostering a culture of collaboration and high performance.
• Set clear performance expectations and goals, and conduct regular performance reviews.
• Lead training sessions and provide ongoing professional development opportunities for the team.
• Oversee and ensure the successful management of key accounts by the team, maintaining high levels of client satisfaction and retention.
• Act as the escalation point for critical client issues, ensuring swift resolution and alignment with client needs.
• Develop and maintain strategic relationships with high-value clients.
• Collaborate with senior management to set team objectives aligned with company goals.
• Identify growth opportunities within existing accounts and work with Account Managers to develop strategies for upselling and cross-selling.
• Monitor market trends and client feedback to adjust strategies and stay competitive.
• Implement and refine workflows, tools, and processes to increase efficiency and effectiveness.
• Analyze team performance metrics, generate reports, and present findings to stakeholders.
• Manage workload distribution and ensure timely delivery of commitments.
• Coordinate with other departments (e.g., sales, marketing, customer support) to ensure alignment and support for client success.
• Act as a liaison between the account management team and company leadership to convey team achievements and challenges.

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• Proven experience in account management, with a history of managing high-profile clients.
• Demonstrated success in leading and developing teams.
• Exceptional leadership and coaching abilities.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Proficient in CRM software and other account management tools.
• Results-driven with a proactive attitude.
• Strategic thinker with strong organizational skills.
• Empathetic and customer-focused.

Benefits:

• Medical, Vision, and Dental (Employer paid 75% of monthly contributions).
• Domestic Partner Coverage for all insurance plans.
• 100% employer-paid Life Insurance.
• 401(K) retirement plan options (including employer contribution).
• Generous Paid Time Off (PTO).
• Generous Volunteer Paid Time Off (VTO) Program.
• Generous Paid Paternity and Maternity Leave Policies.
• 11 Holidays (Including office closed day after Thanksgiving).
• Flexible work schedules.
• Flexible Spending Account program.
• Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident).